Data Protection Statement

Below, we would like to inform you about how personal data is collected when using this website. The service provider, within the meaning of Section 13 German Telemedia Act (TMG), and thus the controller as defined in the EU General Data Protection Regulation (GDPR) is rtk International s.a. For further details on how to contact us, please consult our Legal Information.

Protecting your privacy and personal data is of primary concern to us. We also place great importance on this when conducting our Internet activities. Our data protection practices are therefore in compliance with the valid data protection regulations as well as other statutory provisions.

In order to offer the best possible protection of your data from accidental or intentional manipulation, loss, destruction or access by unauthorised third parties, we employ technical and organisational security measures, which we consistently optimise in line with changes in technology and legislation.

At rtk International s.a., access to personal data is only granted to those who require such data in order to perform their tasks at the controller’s location, who have been informed of the statutory data protection regulations and who have committed themselves to observing these in accordance with the applicable statutory provisions.

We would like to explain to you below what personal data we collect and the purposes for which such data are used. We ask you to read the explanations outlined below with great care.

1. Personal data

Personal data within the meaning of Art. 4(1) GDPR means any information relating to an identified or identifiable natural person (hereinafter referred to as the “data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

2. Collection and storage of personal data

a) Visits to the website

When you visit our website,, the browser used on your end device will automatically send information to our website’s server. This information is temporarily stored in a so-called log file. In the process, the following information will be recorded without any further action on your part and stored until such time as it is automatically erased.

  • IP address of the requesting computer,
  • Date and time of access,
  • Name and URL of the accessed file,
  • Website from which the access is made (referrer URL),
  • The browser used and, where applicable, your computer’s operating system as well as the name of your access provider.

We process the aforementioned data for the following purposes:

  • to ensure that the connection to the website is smooth,
  • to ensure comfortable use of our website,
  • to evaluate system security and stability, and
  • for other administrative purposes.

The legal basis for processing data is Art. 6(1)(f) GDPR. Our legitimate interest follows from the data collection purposes mentioned above. Under no circumstances will we use the collected data for the purpose of drawing conclusions as to your identity.

We also place cookies when you visit our website. Further details can be found under Article 7 of this Data Protection Statement.

b) Use of our contact form

To send us any questions you may have, you have the possibility to contact us via a form available on our website. This requires that you provide us with a valid e-mail address so that we know where the query or inquiry has come from and to enable us to respond. Other details may be provided should you wish to do so.

The data collected for the purpose of contacting us are processed in compliance with Art. 6(1)(a) GDPR on the basis of your voluntary consent.

The personal data that we collect when you use our contact form are automatically erased once your query or inquiry has been resolved.

c) Subscribing to our newsletter

Visitors to the website of rtk International s.a., have the possibility to subscribe to our company’s newsletter. The input form used for this purpose determines what personal data are transmitted to the controller when the newsletter is ordered.

rtk International s.a. uses the newsletter to inform its customers and business partners at regular intervals about what the company offers. Our company’s newsletter may only be received by the data subject if: (1) the data subject has a valid e-mail address and (2) the data subject signs up for receipt of the newsletter. For legal reasons, a confirmation e-mail is sent to the e-mail address first registered by the data subject for the newsletter in keeping with the double opt-in procedure. This confirmation e-mail serves to verify whether the owner of the e-mail address, as the data subject, is authorised to receive the newsletter.

When the data subject registers for the newsletter, we also store the IP address of the computer system assigned by the Internet service provider (ISP) and used by the data subject at the time of registration, as well as the date and time of registration. The collection of this data is necessary in order to determine, at any time in the future, if a data subject’s e-mail address may have been misused, and thus serves as a legal safeguard for the controller.

The personal data collected when subscribing to the newsletter are used solely to send our newsletter. The data collected for the purpose of contacting us are processed in compliance with Art. 6(1) Sent. 1 (a) GDPR on the basis of your voluntary consent.

Subscribers to the newsletter might furthermore be informed by e-mail provided that this is necessary for the running of the newsletter service or a corresponding subscription, and also in the event of changes being made to the newsletter offer or a change in technical circumstances. No personal data collected as part of the newsletter service will be disclosed to third parties. The data subject may terminate a subscription to our

newsletter at any time. The consent provided by the data subject for personal data to be stored for the purpose of sending out the newsletter may be withdrawn at any time. To enable a data subject to withdraw their consent, a corresponding link can be found in each newsletter. It is also possible to unsubscribe from the newsletter at any time directly on the website of the controller or to communicate this to the controller by other means.

d) Booking trips

Personal data are collected, processed, used and transmitted in accordance with Art 6(1) Sent. 1(b) GDPR solely within the scope required in order to fulfil the contractual relationship between us as the controller and the visitor as the data subject.

3. Disclosure of data

Your personal data will not be transmitted to third parties for any purposes other than those listed below.

We will only share your personal data with third parties if:

  • you give us your express consent to do so in compliance with Art. 6(1) Sent. 1(a) GDPR,
  • the disclosure is required pursuant to Art. 6(1) Sent. 1 (f) GDPR in order to assert, exercise or defend against legal claims and there are no grounds to assume that you have an overriding legitimate interest in your data not being disclosed,
  • there is a legal obligation to disclose your personal data pursuant to Art. 6(1) Sent. 1(c) GDPR, and
  • this is legally permissible and, pursuant to Art. 6(1) Sent. 1(b) GDPR, is required in order to carry out the contract with you.

4. Exporting and processing data to/in countries outside the European Economic Area

None of your personal data will be exported to countries outside the European Economic Area (hereinafter referred to as the EEA).

That having been said, should you be logged in on Facebook or own a Twitter account, personal data will be exported to the USA. For a more detailed explanation of and the options for how to prevent this export of data, please read the section on “Use of Facebook social medial plugins” or “Using Twitter” in this data protection statement.

In turn, no personal data are transferred to Google as part of the controller’s use of analytics software, as your IP address is only transferred anonymously. For more information on this, please read “Use of analytics software” found below in this data protection statement.

Every service provider engaged by the controller has its registered office and runs its IT infrastructure solely within the EEA. This equally applies to any Cloud-based services that may be used. Agreements have been concluded with the service providers in conformity with the provisions of the Data Protection Directive (95/46/EC) and the German Federal Data Protection Act and, as of 25.05.2018, the GDPR, respectively. Reisebüro GmbH & Co. KG will remain the controller in respect of the processing of data even if external service providers are engaged.

5. Special circumstances for trips to the USA

In light of the federal laws of the USA governing home security and the combating of terror, airlines are required to convey the details of flights and reservations pertaining to each individual passenger to the immigration authorities of the USA. Entry into the USA is not permitted without such information being provided. These data are collected by US Customs and Border Protection (CBP) and may only be forwarded to other agencies on an individual basis.

6. Erasure of your data

Your data will be erased if they are no longer required for the aforementioned purposes. If legislative regulations require that data must be saved, these data will be blocked. The data will then no longer be available for any further use.

7. Use of cookies

When visiting our website, information in the shape of cookies found in your browser software is placed on your computer. These cookies save details of how you are using the website. Cookies make it easier for you to use the website’s functions, as we recognise your computer each time you revisit the website, and thus make the re-entering of data easier.

The cookies (small files containing configuration information) that we use help to determine the number of people using our website and the frequency of their visits and enable you to use the full scope of services provided there. The majority of browsers are set to accept cookies automatically. You can, however, disable the saving of cookies or set your browser in such a way that it notifies you as soon as cookies are sent. You also have the option of erasing cookies from your hard drive at any time. Please note that the full functionality of our website may be restricted should you disable the saving of cookies.

8. Google Maps

This website incorporates Google Maps (third-party provider). Google Maps serves to display maps. Google Maps is operated by Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter: third-party provider). The third-party provider must determine the IP address of website users, otherwise the content (maps) cannot be sent to the corresponding user’s browser. The IP address is thus required in order to display the maps in the corresponding user’s browser. When you run Google Maps, information on how the services offered are used, especially the IP address, is therefore transmitted to a Google server in the USA and may be stored there. Should you not consent to your data being processed in this way, you have the option of disabling the “Google Maps” service and thereby preventing data from being transmitted to Google. To do so, you must disable the Java Script function in your browser. Please note, however, that doing so will result in you being unable to access or only having restricted access to “Google Maps”. Further information about how data are processed by Google can be found in Google’s data protection statement at:

9. Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymisation, Google will

truncate/anonymise the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore, you can prevent Google’s collection and use of data (including your IP address) by downloading and installing the browser plug-in available under

10. Social media plug-ins

On the basis of Art. 6(1) Sent 1(f) GDPR, our website uses social media plug-ins from the social networks Facebook, Twitter, YouTube and Instagram to publicise our company. The underlying advertising purpose is to be seen as a legitimate interest within the meaning of the GDPR. Responsibility for operating the plug-ins in compliance with the data protection regulations must be guaranteed by the respective providers. We integrate these plug-ins by using the so-called two-click method to give visitors to our website the best possible protection.


Social media plug-ins from Facebook are used on our website to personalise its use. We use the Facebook button for this purpose. This is something provided by Facebook.

When you open a page on our website that contains such a plug-in, your browser establishes a direct connection to the Facebook servers. The content of the plug-in is transmitted by Facebook directly to your browser and incorporated by Facebook into the website.

Through the integrated plug-ins, Facebook receives information that your browser has accessed the corresponding page on our website even if you do not have a Facebook account or are currently not logged in to Facebook. This information (including your IP address) is transmitted from your browser directly to a Facebook server in the USA and saved there.

If you are logged in to Facebook, Facebook can associate your visit to our website directly with your Facebook account. If you interact with the plug-ins and click on the Facebook button, the corresponding information is also transmitted directly to a Facebook server and saved there. The information is also posted on Facebook and displayed to your Facebook friends.

Facebook can use this information for advertising, market research and customising Facebook pages. To this end, Facebook creates user, interest and relationship profiles, e.g. in order to evaluate your use of our website in respect of the advertisements shown to you on Facebook, to notify other Facebook users about your activities on our website, and to provide additional services related to the use of Facebook.

If you do not want Facebook to associate the data collected via our website with your Facebook account, you must log out of Facebook before visiting our website.

For information on the purpose and extent of the data that are collected and how the data are further processed and used by Facebook, and on your rights in this regard as well as the settings options for protecting your privacy, please consult the Facebook privacy policy (

11. Liability for links

Our website presence contains links to external third-party websites, the content of which is beyond our control. For this reason, we cannot accept any responsibility for such external content. The provider or operator of such web pages is, at all times, responsible for the content of any linked websites or web pages. The linked websites or web pages were reviewed for potential legal violations at the time they were linked to our site. No illicit content was discernible at the time of linking. We cannot, however, be reasonably expected to permanently review the content of the linked sites without any specific grounds to assume there has been an infringement. As soon as we become aware of such infringements, the links in question are immediately removed.

12. Contact form

Whenever customers contact us through the contact form, the information they provide there – including the contact details provided – is saved for the purpose of processing the request or inquiry and in the event that there are follow-up questions. We never disclose such data without first obtaining the customer’s consent.

Any data entered in the contact form are therefore solely processed on the basis of your consent (Art. 4(1)(a) GDPR). You may withdraw this consent at any time. To do so, all you need to do is to notify us by e-mail. The legality of the data processing procedures conducted until such time as the withdrawal of consent is provided will not be affected by the withdrawal.

The data you enter in our contact form will be kept by us until you request its erasure, you withdraw your consent for us to save the data, or the purpose of saving the data ceases to exist (e.g. once your inquiry has been processed). Mandatory statutory provisions – in particular those relating to retention periods – will remain unaffected.

13. Protection of your personal data

In order to process your personal data as securely as possible, we always use SSL (Secure Socket Layer) security software when transmitting your data between your computer and our server. This means that your data are encrypted when transmitted. We also undertake technical measures to ensure that the data remain secure, especially in respect of protecting your personal data when transmitted, and of third parties gaining knowledge thereof. These measures are adapted from time to time to comply with the latest applicable standards. Your personal data are always saved in accordance with the statutory regulations valid in the Federal Republic of Germany.

14. Right of access, to rectification, erasure (right to be forgotten), restriction of processing, to data portability, to object and to withdraw consent

Under the terms and conditions of Art. 15 GDPR, you have the right – at any time – to request access to any data on you that we have saved. You may also view the data at any time free of charge without specifying any reasons for wanting to do so, request their rectification in accordance with Art. 16 GDPR and/or erasure in accordance with Art. 17 GDPR and/or that the processing of your personal data be restricted in accordance with Art. 18 GDPR and/or exercise your right to data portability in accordance with Art. 20 GDPR and/or your right to object in accordance with Art. 21 GDPR and/or to withdraw any

consent you may have given in respect of the collection and use of data, without providing any reasons for wanting to do so. Should you have given us your consent for us to use data, you may withdraw this at any time, free of charge and without providing any reasons for wanting to do so.

To this end and/or in order to receive further information on the subject of data protection, please contact our in-house data protection officer at the e-mail address shown under Legal Information or the following e-mail address: Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser..

15. Filing data protection violation complaints with the supervisory authority

Anyone suspecting that their rights have been violated in respect of the collection, processing or usage of personal data may, under the terms of Art. 4(1) GDPR, contact the incumbent data protection supervisory authority. The data protection supervisory authority responsible for complaints concerning the processing of data that we have undertaken is

National Commission for Data Protection
1, avenue du Rock’n’Roll L-4361 Esch-sur-Alzette

The authority in question will examine the complaint and notify the data subject of its findings.

16. Amendments to the data protection statement

As technical progress and organisational changes affect how the applied processing operations change/develop, we reserve the right to refine this data protection statement in accordance with the new technical framework as revised from time to time. We therefore ask you to review our data protection statement from time to time. Should you not consent to the refinements made over the course of time, you may – in compliance with Art. 17 GDPR – request that data be deleted that are not saved on the basis of other statutory requirements such as any obligations to preserve such data under commercial or fiscal law.

The service provider and controller for this website is:

rtk International S.A.
204 route d’Arlon
L-8010 Strassen

Phone: +352 266 55 1
Fax: +352 266 55 266

Managing Directors: Thomas Bösl, Cecilé Mariani

Company registration no. in Luxembourg: B92482
VAT ident. no.: FA LU19570785

For further information on the controller, please refer to the Legal Information section on our website